FAQ

Sessions

Q. How long does a portrait session take?

Some people may be shy or uncomfortable in front of the camera.  Establishing rapport and getting everyone to relax is the key to creating beautiful portraits for you.  Sessions are at least 30 minutes long, though some can last up to 3 hours depending on the type of session and location.

Q. Is there a session fee? What’s included?

Yes.  The session fee depends and the type of session and includes the photographic session and one presentation ordering session.  A small reservation fee is paid when you reserve your portrait session.  This guarantees your session date and time.  We will then edit your images and get them ready for you to view.  You are then invited to our studio for a sight and sound presentation of your images.  This is when you will have the opportunity to order wall art and gift prints.

Q. What if it rains or snows on the day of our session?

Dress appropriately.  Some of the best images we’ve created are children and families playing in the rain or snow.  What could be cuter than a child with an umbrella and galoshes or snowflakes whipping by while wearing their favorite winter hat?  We’ll use the weather to your benefit to create unique images for you.  Snowball fights and puddle jumping are always lots of fun!   If you’d rather reschedule your location session due to the weather, we can do so or, we can photograph your session in the studio.  Please call us the day prior to your session to discuss your options.

Q. What if I need to re-schedule my session?

We ask for 30 days notice if you need to reschedule your portrait session.  Together, we’ll find another time that will work for your schedule.  Failure to show-up for your session or to give less than 30 days notice may result in the loss of your reservation fee.

Presentations

Q. How will I see my photos?

Your photographs will be presented to you in a sight and sound presentation at our studio.  You’ll have an opportunity to see a variety of wall decor and gift items.  As only one presentation is included with your session fee, we ask that you bring anyone with you who will be assisting in your portrait selection.  This is when you will be viewing the images, selecting those you wish to have in your home or for gifts.  Payment is required when you place your order.

Q. How much can I expect to invest on my portraits from my session?

We have a wide variety of collections and photographic art for you to select from.  Most of our clients invest between $500 and $2500 for wall décor, gift prints, and an album.

Q. What should I expect to happen at my order appointment?

We will show you a sight and sound show of the portraits that we have created and prepared for you.  Then, we’ll work together to narrow down the selections and choose which images would be best to display in your home. (We are very good at making what might seem like an intimidating process as easy as possible for you.) Since the images are projected on a screen, you can view them at the actual print sizes we offer to help you determine what dimensions are most appropriate for your home.  Once you determine what you would like to own, we will review the investment, let you know what else may be included with your order, and finish by helping you put together the order that you determine is best for your family.

Q. Who should come to our order appointment?

We ask that anyone helping you with your portrait decisions be included in your presentation and order session.

We have special offerings that are only available at your order session and we don’t want you to miss out on those because someone wasn’t at the presentation.  Because we begin work on your order immediately, the decisions made at the order appointment are considered final.

The portraiture we create often exceeds our client’s expectations, and it is very common for clients to choose to invest at a level they had not expected to prior to seeing their portraits. Without having seen the artwork properly presented, spouses may not understand the decisions that were made in their absence. We want to be sure that all of our clients have an outstanding experience, and that we help maintain harmony within your family.

Q. How does your investment level compare with other photographers?

Generally speaking, we are in a different cost category than department store studios or shutterbugs that chase kids around the local park. Though we aren’t the highest priced studio in the area, we do offer you an excellent value for artwork you’ll treasure and enjoy in your home for years to come.

Q. Why do you ask that the parents of all children in the portraits attend the order appointment?

We can’t imagine that any parent would want to miss the opportunity to see their child’s portraits, and to consider owning them when the pricing is most advantageous. We do put a tremendous amount of work into preparing each session’s work, and for that reason we also want the opportunity to have the people who are the most interested clients at the order appointment to consider the work.

Q. When do I pay?

Your portraits are paid for when you place your order at the presentation session.  We accept personal checks, cash, and all major credit cards.

Q. If I want to order more portraits later, may I?

Yes.  Although our best pricing is available at your initial presentation session, you may choose to order additional prints later.

Product

Q. Do you offer collections?

We do offer collections.  Our goal is to help you get the portraits that you desire for your home and to share with your family and friends.  We also offer a variety of unique boutique items, albums and wall art.  

Q. Why do you offer lower prices and additional incentives to order at my order appointment?

There are many decisions to make in putting together any portrait order. They include choosing the best sizing, selecting the right images for wall art, and choosing additional images for folios and smaller prints. Your order appointment is designed to make that process as easy as possible, and to help you make the best decisions for your home and family. Trying to put together an order after your appointment is a far more difficult process for you and for us as well. We have chosen to reward clients who order when we present the portraits by offering pricing and other incentives to do so.

Q. Why does it take so long for my portraits to be finished?

The custom nature of our portraiture requires time and patience ~ that’s why we allow six to eight weeks.  We want to make sure that every detail of your portrait order is perfect before we deliver it to you.